Orders & Shipping
Where do you ship to?
We ship worldwide, including the United States, Europe, and beyond. All orders are shipped from Hong Kong.
How long does shipping take?
Standard international shipping typically takes 7–15 business days to the US and Europe. You will receive a tracking number once your order has been dispatched.
Is shipping free?
Yes! We offer free shipping on all orders, worldwide.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use it to track your package at any time.
Returns & Refunds
What is your return policy?
We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund. Items must be unused and in their original condition.
How do I start a return?
Simply contact us at your store email with your order number and reason for return, and we'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Product Questions
How does the Rosinop Magic Tote work?
It's as easy as 1-2-3: Open the bag flat (it unfolds into a wide circular mat, 37" in diameter), load your belongings, then pull the straps to cinch everything together into a tote. That's it!
Is the bag waterproof?
Yes! The Rosinop Magic Tote is made from waterproof material, making it easy to clean and perfect for outdoor use.
What are the dimensions of the bag?
When closed: 18.5" x 15.4" x 7.9". When open flat: 37" diameter circle.
What colors are available?
Currently available in classic Black.
Still Have Questions?
We're happy to help! Reach out to us and we'll get back to you within 24 hours.