Orders & Shipping
Where do you ship to?
Available destinations and shipping options are shown at checkout.
How long does shipping take?
Delivery estimates are shown with the available shipping options at checkout. Estimates are not guaranteed delivery dates.
Is shipping free?
For international orders, standard shipping costs US$24.99 and is free on orders of US$199 or more; expedited shipping costs US$25. Shipping rates for Hong Kong orders and amounts in other currencies are shown at checkout.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can use it to track your package at any time.
Returns & Refunds
What is your return policy?
Please review our Refund Policy for return eligibility, conditions, and instructions.
How do I start a return?
Email service@rosinop.net with your order number and reason for return. You can also find our support details on the Contact Us page.
When will I receive my refund?
Please see our Refund Policy for the refund process and timing.
Product Questions
How does the Rosinop Magic Tote work?
It's as easy as 1-2-3: Open the bag flat (it unfolds into a wide circular mat, 37" in diameter), load your belongings, then pull the straps to cinch everything together into a tote. That's it!
Is the bag waterproof?
Yes! The Rosinop Magic Tote is made from waterproof material, making it easy to clean and perfect for outdoor use.
What are the dimensions of the bag?
When closed: 18.5" x 15.4" x 7.9". When open flat: 37" diameter circle.
What colors are available?
Currently available in classic Black.
Still Have Questions?
We're happy to help! Reach out to us and we'll get back to you within 24 hours.